Frequently Asked Questions
Everything you need to know about our sewing machines, vacuums, and service.
What is your return policy for sewing machines and vacuums?
We offer a 30-day return policy on most unopened machines. Used or opened items may be subject to a restocking fee to ensure the quality of our certified inventory.
Do you offer shipping on heavy machinery?
Yes, we provide secure, insured shipping across the country. Large sewing cabinets and heavy-duty vacuums are crated specifically to prevent damage during transit.
Are the products covered by a manufacturer warranty?
Absolutely. All new sewing machines and vacuum cleaners come with full manufacturer warranties. We are also an authorized service center, so we can handle repairs directly.
Can I trade in my old sewing machine for a new model?
We do offer a trade-in program for select brands. Please contact our support team with your current model's details and condition for a trade-in valuation.
Do you provide training on how to use new sewing machines?
Yes, every sewing machine purchase includes access to our 'Getting Started' video series and a complimentary one-on-one virtual setup session with our experts.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you invest in the equipment you need.